What are cookies?
For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, a site will create small text files that are placed on a user’s computer, smartphone or other device. These cookies are designed to allow a website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose.
Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive including remembering the contents of your shopping basket and helping you navigate between pages more efficiently. They also help ensure that the advertisements that you see online are more relevant to you and your interests. Much, though not all, of the data that they collect is anonymous, though some of it is designed to detect browsing patterns and approximate geographical location to improve user experience.
What types of cookie are there and which ones do we use?
There are various types of cookie:
Persistent cookies remain on a user’s device for a set period of time specified in the cookie. They are activated each time that the user visits the Website that created that particular cookie.
Session cookies are temporary cookies which only exist during the time you use the Website (or more strictly, until you close the browser after using the Website). Session cookies help our Website remember what you chose on the previous page, avoiding the need to re-enter information.
First Party cookies are set on the domain you are currently visiting. For example, if you were on www.encoretickets.co.uk, the cookie would be set on the encoretickets.co.uk domain if using first party cookies.
Third Party cookies are set on any domain other than the domain currently being visited. For example, if you were visiting www.encoretickets.co.uk and the cookie was set on the addthis.com domain, that would be considered a third party cookie. Third-party cookies you encounter on our Website are likely to be analytical, performance or targeting cookies. These cookies are placed by the relevant third party and we have no control over these cookies (other than allowing them to be served).
1st / 3rd party
These cookies are used to collect information about how visitors use our Website. We use the information to compile reports and to help us improve the website.
Used to help us to understand what users want, care about and interact with on our Website by visually representing clicks, taps and scrolling behaviour. This helps us to make changes to improve our customers' browsing experience.
Content Management System (Drupal)
Used to enable our Website to function correctly (for example, recording what products a user puts in their shopping basket) and to collect information about user behaviour in order to improve customers' browsing and shopping experience.
Optimizely is our chosen A/B testing solutions. The service is provided by Optimizely Inc. The cookies hold short alphanumeric string values to store page variant and experiment data. The results of these tests help us to improve our Website and enhance customers' shopping experience.
Used to collect information about customers who start the checkout process but don't complete payment so that we can send a service email reminding the customer that they have left items in their basket.
Cookies set due to Twitter integration and sharing capabilities.
Google - Tracking & Advertising
Google cookies used for user tracking (if you have agreed to this arrangement as part of signing up for a Google account) and ad targeting and conversion measurement purposes.
These third party cookies are set to track anonymous information on how visitors use our Website.
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
Used by AddThis social plug in that enables users to share our Website content by Facebook, Twitter and email.
Amazon Web Services
Used by Amazon Web Services Elastic Load Balancing functionality for routing client request on the server.
http://docs.aws.amazon.com/ ElasticLoadBalancing/ latest/APIReference/ API_CreateAppCookie StickinessPolicy.html
These cookies are used by the analytics software Matomo (Piwik) to allow us to count page visits and traffic sources, so we can measure and improve the performance of our Website.
Used by Spotify to provide soundtrack playlists on selected product pages of our Website.
Google Analytics for Spotify iframe visible on selected product pages of our Website.
Used for security validation
Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to see what cookies you’ve got and delete them individually, block third party cookies or cookies from particular sites, accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings, and check the following links for more browser-specific information.
Cookie settings in Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Cookie settings in Firefox: https://support.mozilla.com/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies
Cookie settings in Chrome: https://support.google.com/chrome/answer/95647?hl=en
Cookie settings in Safari: https://support.apple.com/en-us/HT201265